Return & Refund Policy
We are happy to offer a 7-day return policy (fully refundable) for unused and unworn items that still have the tag attached. We do not offer refunds and product exchange on Personalized items, Sale Items, discounted items and Free Gifts unless there is a product defect.
To process a return/exchange, please follow these simple steps:
- Keep all items (INCLUDING the invoice) in a package and address it to the following: 846B, Acharya Kriplani Marg, Adarsh Nagar, Jaipur , Rajasthan 302004
- Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
- Email us at Hiarajewels@gmail.com with images of the products with packaging and tags to schedule a return pick up.
Please note the following important processes, once you have initiated a return pick-up:
- Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you within 7-10 business days (Not including Sunday).
- A pickup will be done once (which includes 3 attempts by the delivery partner). In case the pickup is canceled by the customer, an additional charge will be levied for initiating pick up again
- COD Orders: Once the item is received by us, we will refund the amount of that item either as STORE CREDIT in your account (if you have created one) or we can do an online refund via NEFT within 5 business days. The coupon code and store credit will be valid for 1 year from the date of its issuance and can be used to shop for any item on the Hiarajewels.com. PLEASE NOTE: that while Store Credit can be used partially, your coupon code must be used all at once.
- Prepaid Orders: Once the item is received by us, we will refund the amount of that item via the initial payment mode (Credit Card, Debit Card, or Bank account) within 3-5 business days.
- Please allow at least 12-15 business days for the entire return process to be completed.
What can I return?
- You may request a return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate the refund
What are the return guidelines?
- The item you wish to return must be eligible for return;
- If a return is not eligible for reverse to pick up, a self-ship option will be given* (customers can claim a refund of up to Rs 100 against reverse shipping charges);
- Once a return is received, in accordance with Return Policy, you will be issued a refund to your original mode of payment;
- For Cash on Delivery orders, a refund will be processed to your bank account either via NEFT or UPI.
When will I get my refund?
- Refund is processed once the returned item/s is received by Hiara
- Timeline for the refund to be processed in 7-10 business days from the date of receipt of the product by Seller
What are the guidelines to accept shipments?
- Before accepting the shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
- In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.