ORDER CANCELLATION BY CUSTOMER

A) Hiara shall deliver a product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, We only accept cancellations within 12 hours from the time that the order is placed. To cancel an order, please contact us by sending an email at  order@hiarajewels.com with your order number within 12 hours

B) If your product has shipped but has not yet been delivered, contact a Customer Service representative at customer@hiarajewels.com

C) If it is Prepaid Order, the amount will be refunded to you within 2-3 business days provided that order has not been shipped or within 4-5 days from the receipt of the product, in case the product has already been shipped.

ORDER CANCELLATION BY HIARA

A) Under some rare situations, Hiara or any of our registered Sellers can also raise an order cancellation request. These situations could be –

  1. Product is out of stock;
  2. Product is not worth shipping;
  3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
  4. Incorrect pricing or description of the product;
  5. Incorrect or Incomplete Buyer’s Address;
  6. Non-serviceability at the Buyer’s address by our courier partners;
  7. If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is canceled due to any of the above reasons.
  8. Any other reason, which is beyond the control of the product Seller.

B) If it is Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of an order by the Seller or within 4-5 days from the date of cancellation